Client: Multi-Venue Hospitality & Entertainment Business
Industry: Hospitality | Entertainment | Real Estate
Revenue: $100M+
Scope: 17 food & beverage venues, retail, two apartment towers, and a 400,000 sq. ft. entertainment district
The Challenge:
Despite being a premier hospitality and entertainment business, the company faced challenges in operational efficiency, cost controls, leadership development, and financial transparency. With 800+ employees and 8 department directors, aligning the entire organization toward a unified vision was critical to improving profitability, reducing turnover, and ensuring long-term sustainability.
Align & Thrive’s Approach:
Using the Align & Thrive framework, we implemented strategic changes and organizational development to create a more structured, efficient, and results-driven operation.
- Vision – Unifying Leadership for Scalable Growth
We worked with the executive team to align leadership with a clear vision, focusing on financial sustainability, operational excellence, and team development. This ensured that every department was working toward the same strategic goals.
- People – Strengthening Leadership & Team Retention
- Improved Leadership Retention – Launched a comprehensive leadership development program through an online training platform, increasing engagement and retention.
- 30% Increase in Internal Promotions – Built a talent pipeline that nurtured future leaders from within, reducing turnover and strengthening the management team.
- Data – Enhancing Financial Visibility & Decision-Making
- Implemented Transparent Financial Reporting – Provided unit leaders with real-time access to financial data, enabling smarter decision-making and proactive cost control.
- 5% Year-Over-Year Profitability Growth – Achieved through cost control measures, streamlined reporting, and accountability structures at all levels.
- Processes – Creating Scalable, Systematic Operations
- Optimized Cost Controls – Implemented budgeting and expense management processes that improved efficiency and profitability across all venues.
- Standardized Operational Procedures – Developed clear, repeatable systems for managing events, staffing, and venue performance, reducing inefficiencies.
- Obstacles – Removing Barriers to Performance & Growth
- Strengthened Corporate & City Relationships – Managed partnerships with city officials, sponsors, and vendors, ensuring smooth operations and maximizing profit margins.
- Negotiated Key Vendor Contracts – Improved supply chain efficiency and reduced costs by renegotiating agreements with key suppliers and partners.
- Traction – Driving Record Sales & Expansion
- $1.2 Million Record Sales Day – Implemented strategic event planning and execution to achieve the highest single-day revenue in company history.
- Launched Two New Businesses – Successfully developed and introduced two new venues, adding $2.5M in additional annual revenue.
The Results:
- 5% Increase in Profitability – Achieved through financial transparency, cost controls, and leadership accountability.
- 30% Increase in Internal Promotions – Built a stronger, more engaged leadership team and decreased turnover improving efficiency and economics.
- $1.2M Record Sales Day – Optimized event execution for maximum revenue impact.
- $2.5M in New Business Revenue – Successfully launched two new businesses, expanding the company’s offerings.